Voxler FAQs
Version
History
Q1. What is the
latest version?
Q2. How can I get
the latest version of Voxler?
Q3. Where can I
find my serial number?
Q4. Where can I
find a list of fixes and changes between versions?
Q5. What are the
system requirements?
Q6. How do I
install or uninstall Voxler?
Q7. Do you offer
training?
Q8. Is technical
support free?
Q9. Does Grapher
run under Windows Vista?
Q10. I can't
find the Properties Window, Network Window, or Module Library Window. How
can I get it back?
Q11. Why does
Voxler seem to be running slow?
Q1. What is the latest version?
A. The most recent versions of all of our programs are located http://www.goldensoftware.com/supportsummary.shtml#stat.
Q2. How can I get the latest version of Voxler?
A. Minor updates (e.g. version 1.00 to 1.1) may be downloaded for free if your serial number is registered. Connect your computer to the Internet, click the
Help | Check for Update command in Voxler. This will download the latest patch and install it on your machine. Information about the latest version is listed on the
Version History page.
If you experience any problems with this command or would like to download the full version of the updated software, please email your registered Voxler serial number to
voxlersupport@goldensoftware.com. Once your serial number is verified, we will send you download instructions.
Q3. Where can I find my serial number?
A.
The serial number is on the registration card glued on the inside front cover of your Getting Started Guide, or in the download instructions you received when you ordered the software. Please complete the registration card and return it to Golden Software or register online at our web site. After you install Voxler and run it for the first time, you can also find your serial number by opening the software and going to
Help | About Voxler. The About dialog box will show the serial number.
Q4. Where can I find a list of fixes and changes between versions?
A. Information about the latest version is listed on http://www.goldensoftware.com/grapherhistory.shtml.
Q5. What are the system requirements?
A. Voxler system requirements are available at http://www.goldensoftware.com/products/voxler/voxler-systemrequirements.shtml.
Q6. How do I install or uninstall Voxler?
A. To install Voxler, you must be logged onto the machine as Administrator. To install from CD, insert the CD and click the “Install Voxler” link. To install from a downloaded EXE file, double click on the EXE to begin installation.
For additional information regarding installation, refer to the readme.rtf file.
To uninstall Voxler, use the Windows Control Panel and select Add/Remove Programs. Select Voxler in the list of programs.
Q7. Do you offer training?
A. Golden Software offers a variety of training resources.
Q8. Is technical support free?
A. Yes, technical support is free to all users for as long as you own the product. You must register your product in order to receive technical support. You can reach technical support by phone, fax, or email.
Q9. Does Grapher run under Windows Vista?
A. Yes, Voxler runs under Windows Vista. For best results, run the program as Administrator.
Q10. I can't find the Properties Window, Network Window, or Module Library Window. How can I get it back?
A. The Properties window, Network window, and Module Library
window are dockable windows that can be attached to the edge of the Voxler application window, hidden at the edge of the Voxler window, tabbed behind another window, floating at the edge of the monitor display, or turned off.
-
First, check in the View menu to verify that the window is activated as indicated by the check mark to the left of the window name. If there is no check mark, choose the
Properties Window menu item to activate the window.
The check mark to the left of the Properties
Window item indicates that it is activated.
The Properties window can be hidden along the edge of the
Voxler application window. Click on the tab to view the hidden window.
-
Check to see if the window is tabbed in back of the
Properties, Network, or Module Library windows. Click on the Properties tab to bring the
Properties window to the front. Click and drag the tab to change the tabbed window to a separate docked or floating window. Double-click on the Properties tab to convert the window to a floating window.
The Properties window may be tabbed behind
the Network or Module Library windows.
Click on the tab to view the window.
-
Search the edges of your monitor to see if the
Properties window is near the edge. If many application windows are open, minimize them by right-clicking outside any program icons on the Windows Task Bar usually located at the bottom of the monitor and choose the
Minimize All Windows (Windows 2000) or Show the Desktop (Windows XP) menu item. If your keyboard has the "Windows" icon key
 , press "Windows"+M to minimize all the windows. Click on the Voxler icon in the Windows Task Bar to restore the application window and watch for the appearance of any floating windows. Drag the window towards the center of the monitor to view the window.
The Properties Window can be difficult to see when near the edge of the monitor,
as in this example where it is above the Windows Task Bar at the bottom of the screen.
Drag the window towards the center of the monitor to view the window.
-
If you have reduced the resolution of the display to create larger text and windows, the floating window may be completely off the screen. Increase display resolution by right-clicking on the desktop outside any icons or windows, choose the
Properties menu command, click on the Settings tab, and slide the Screen resolution slider to the right.
Increase screen resolution in the
Desktop Properties Settings dialog box.
-
If all else fails, edit the Windows Registry with the Regedit program. WARNING: Editing the Windows Registry incorrectly may cause Windows to fail. Export a backup copy of the Windows Registry prior to making changes. Close Voxler, choose the Windows
Start | Run menu command, enter regedit, and click OK. Delete the key.
HKEY_CURRENT_USER\Software\Golden
Software\Voxler\1\BCGSettings
Restart Voxler. The window and toolbar locations are reset to the default locations.
Q11. Why does Voxler seem to be running slow?
A. Make sure your OpenGL driver is hardware accelerated. The drivers that come from Microsoft are usually NOT accelerated, while the drivers that come from the hardware manufacturer usually ARE accelerated.
-
Make sure hardware acceleration is enabled in
Files | Preferences | Enable Hardware Acceleration. Note that you must restart Voxler for this setting to take effect.
-
Some of the higher quality transparency modes can greatly slow down rendering. Make sure
View | Transparency Type is set to Blend for best performance.
-
If there is a lot of hard disk activity and everything seems extremely slow, then your computer may have run out of memory and is trying to page to disk. Voxler requires all network data and graphics output to reside in memory. Several steps can be taken to reduce the amount of required memory:
-
Use the Subset module to extract a portion of large lattices, save the extracted data to disk, and use the saved file in future runs.
-
Use the ChangeType module to change the data type of large datasets to one that requires fewer bytes.
-
Avoid graphics that require large amounts of memory like
Heightfields.
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