Employment with Golden Software

Patrick Madison, who started the company out of his home in Golden in 1983, is still the President of Golden Software. The corporate offices are located in downtown Golden, at 809 14^th Street, immediately adjacent to the Colorado School of Mines campus. The company now employs fifteen people, most of those being software developers and customer support engineers. Beginning in 1996, Pat decided to offer his employees telecommuting options. The initial trial worked so well that at this point almost all of the technical staff work out of home offices, with company-supplied equipment and extra telephone lines for voice and data.

Golden Software is an innovative employer, offering its staff competitive salaries and benefits packages, outstanding working conditions, and exciting technical challenges.

Current Openings: 
(Last updated 02/28/08)

• Customer Support Engineer

• Marketing Director

• Programmer

Customer Support Engineer

Golden Software, in Golden, Colorado, is seeking a full time customer support engineer. Our current opening is for a support engineer who will be responsible for supporting and promoting our graphing, mapping, and scientific software applications.

The prospective employee must be capable of providing top notch technical support to our users and prospective customers. The ideal applicant will have superior problem solving skills and the ability to work effectively with our customers. Excellent customer support skills are a must.

Requirements:

• BS or BA degree in a scientific discipline.

• Excellent verbal and written communication skills.

• Experience with Windows 95/98 or Windows NT.

• Desire to learn and develop new skills.

• Ability to quickly and efficiently solve problems.

• Previous experience with any Golden Software products is desired.

• Programming/scripting experience preferred.

• Experience with other GIS and/or Geology software a plus.

Send resume in confidence to Golden Software at: jobs@goldensoftware.com 

Marketing Director

Golden Software is seeking a full time, experienced, marketing director.

The prospective employee must be capable of designing marketing campaigns, testing them, implementing them, reporting their progress, and fixing any problems.

Required Experience:

• Three years online marketing CRM/Loyalty experience

• Bachelors Degree

• Proven marketing skills

• Demonstrated experience driving measurable results through customer marketing efforts ideally in an e-commerce environment

• Science background

Required Skills:

• Loyalty marketing skills, customer segmentation, campaign management

• Marketing to small businesses

• Desire to thrive in a small company environment

• Thorough knowledge of reporting and analysis tools, including hands-on experience with SQL, Excel, or comparable enterprise toolsets

• Ability to define opportunities and problems, collect and analyze data, establish facts and make valid conclusions

• Innovative thinker capable of operating both in a strategic capacity (big-picture perspective, asks ''why'') and a hands-on/execution capacity (detail-oriented, conscientious)

Responsibilities:

• Marketing Communications

• Customer acquisition

• Customer retention and loyalty

• Research, analysis, and product management

• Developing programs and campaigns to attract customers

• Analyze Golden Software’s customer base and identify revenue generating opportunities

• Recommend new strategies and database marketing programs to drive enhanced revenue from Golden Software’s existing customer base

• Oversee day-to-day implementation and analysis of promotional programs

• Validate proper execution of all marketing campaigns including ROI across multi-channel environment (e.g., website, email, call center)

• Analyze third party data sources and recommend strategies

• Monitor the competitive landscape, testing new approaches and adopting best-practice strategies

• Brochure design

• Webpage design

• Press releases

• Newsletters

Send resume in confidence to Golden Software at: jobs@goldensoftware.com.
Please include your salary requirements.